Privacy Policy

At Eagles Nest Casino, we value the trust you have placed in us by using our services. We are committed to protecting your personal data and handling it responsibly. This Privacy Policy outlines how we collect, use, store, share, and protect your information.

Data Collection

We may collect various types of data when you:

1. Register an account with us through our website or mobile app.
2. Visit our physical location for gaming purposes.
3. Use our services online or offline.

The personal data we collect includes but is not limited to:

• Name and surname
• Date of birth
• Contact information (email, phone number)
• Username and password
• Login details

We also gather technical data from your use of our website or mobile app, including:

• Browser type and version
• Operating system used
• Device and browser settings

Data Use and Storage

Your personal data is primarily processed for purposes such as:

1. Registration and account management.
2. Personalizing services to enhance your experience.
3. Managing security measures to protect our systems.
4. Communicating promotional offers, news, and updates.

We store your data securely on servers located in Canada, with adequate protection against unauthorized access, use, or disclosure.

Data Sharing

In order to fulfill certain purposes (such as the ones mentioned above), we may share personal data within our group of companies or with third parties who:

1. Provide support and maintenance services for our platforms.
2. Facilitate online gaming transactions.
3. Manage player loyalty programs.
4. Assist in marketing efforts.

Data Protection

We take necessary measures to protect your information, such as:

• Implementing robust security controls on servers and networks.
• Encrypting data both in transit (TLS encryption) and at rest.
• Conducting regular audits and risk assessments.

Right to Access and Modify Data

You have the right to access or correct any personal data we hold. You can exercise these rights by:

1. Contacting our Support team via phone, email, live chat on website, or in-person at guest services desk during all operating hours.
2. Logging into your account online to view and edit profile information.

Cookies

Our mobile app and website may use cookies to remember preferences, enhance the user experience, and optimize service delivery. You can choose to accept or decline cookies through browser settings; however, this might limit functionality.

Data Retention Periods

We maintain personal data for as long as it is necessary:

1. To fulfill ongoing obligations.
2. For any regulatory requirements (e.g., accounting records).
3. As agreed in applicable contracts and policies with third parties.

Account Suspension and Termination

In cases of misconduct or breach of this Privacy Policy, we reserve the right to suspend or terminate your account, including blocking access to data stored on our systems.

Changes to This Policy

We will notify you about changes through an email sent directly to the registered address linked with your account. The updated policy can be accessed via our website.

Questions and Complaints

For questions regarding this Privacy Policy or to make a complaint, contact us using our online chat on website, phone during operating hours, email for more formal and detailed inquiries.

Amending This Privacy Policy

We may update this policy at any time. By continuing to use or access our services after the changes are made available online, you signify your agreement with the updated terms in place as of that date.